Right Attitude

Sometimes I really don't understand why some merchant are so unprofessional & irresposible in doing their job! >_<

The word business owner not only sounds glamourous, it also makes the person look affluent when he is being reffered. Looking at the market nowadays, as the people are getting more & more sophiscated and educated, their lifestyle & taste have also become more & more complicated. They are not easily pleased nor satisfied. Still, many business owners find that this is an opportunity for them to satisfy those complicated needs and demands. That is why, now, you can see there are millions and millions of products and services out there being created each day in the supermarket shelves. This is good business for the business owner, of course! This means they see money ($$$) going into their pocket and they can buy big car, big house with big garden, etc.etc... this is only happening when your business is making profit.

However, they failed to see futher than that.... while you can create a business today, your business could also close shop or some even worst than that go bankcrupt the next day. It's not all greenery and sweet as you imagine it! The title "business owner" or "enterpernure" wouldn't exist for no reason or meaning.

While some people like to call themselves the business owner/enterprenure, most of them failed to listen to their customer needs or demands! When a person goes to them and started to complaint about their services/products, you will two very extreme kind of reactions... 1 - Argue & then ignore it and started to make excuses or blame it on the customer instead to avoid embrassment or penalty by the customer. 2 - Listen and apologise for their mistakes and try to achive a win-win situation for both party. Most of my encounter, the "business owner" will choose route no.1 as it is the easiest and it can not only save your face, it can also save your sliva from apologising to your customer.

I always wonder how those business can survive with that kind of 3rd class attitude??? I guess they still can make money but they won't make great deal of money. While their business concept may be superb, but with their kind of attitude in doing business, I wouldn't think the business will go very far. Like the maid agency which I've hire recently. She don't even bother to contact me to let me know that she won't be able to send her maid to my house today for service because her father has passed away (this is the reason she gave me when I called her after 1 hour of waiting for her maid which didn't seem to arrive at my house). I do not need her to write me a letter or a lengthy reports on why she wouldn't make it today as confirm by her last week but as a courtesy or service to your client, this is no brainer work! Even a 3 year old will do better than this!!! This is what I call services with an attitude! Deeply disappointed with how ethical is those people in doing their business.

Attitude is a little thing that makes a big difference. ~ Winston Churchill

The most successful people are those who are good at plan B. ~ James Yorke

The problem is not the problem, the problem is your attitude towards solving the problem.